• 70% of CVM users achieved one or more of their goals
• 40,000 people are helped each year on average
• 2,000 agencies distribute CVM across 400 cities/towns on average
• Over 300,000 people helped to-date
• 3 million voice mail messages a year

• 84% Employment
• 70% Housing
• 56% Social Services
• 55% Healthcare
• 31% Other (eg, safe communications, contact w/ family/friends)

• 6 months

Impact

• 48% between ages 26-44yrs
• 37% 45-59yrs
• 11% 18-25yrs
• 2% 60+ yrs
• 1% under 18yrs

• 55% male
• 45% female
• <1% transgender

Ethnicity

• 47% White
• 43% African-American
• 11% Latino
• 4% Native American
• 1% Asian
• 4% Other

Income

• 56% of clients report “no financial resources”
• $544.59 average monthly income reported by CVM clients

• 66% Homeless
• 52% Unemployed
• 18% Disabled
• 12% Veteran
• 10% At Risk of Homelessness
• 10% In-housing, phone disconnected
•  8% Victim of Domestic Violence
• 5% Parolee/Prisoner Re-entry
• 1% or less: Limited English, Foster Care, Other
• 56% of clients report “no financial resources”

• % >100% CVM clients often fall into more than one category
• For a handy one-page reference with additional context please see our CVM Federation Snapshot.

The social and health workers who distribute CVM numbers find that our service noticeably impacts their ability to help their clients.